Genesys call center software has everything you need to personalize your customer experience with leading cloud contact center technology.

The right cloud contact center software makes providing a great customer experience (CX) easy, from call center basics to the latest CX innovations. With contact center software from …

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

Today’s cloud contact centers need a reliable, enterprise-ready telephony system. With Genesys, you’ll get the flexibility to easily connect your contact center with your existing communications …

This article tells you how to use Genesys Softphone on your workstation, including how to start Genesys Softphone, activate and register users, view device and user status, and make and …

Consolidate systems, reduce tech debt and lower TCO, all while delivering connected experiences that set you apart and build brand trust wherever you and your customers are …

Genesys Voice Platform offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: …

With Genesys IVR software, you can use NLU voicebots to understand and handle customer calls. Or, if a more human touch is needed, you can route calls to the right agent with full …

What Genesys Softphone does Genesys Softphone is a standalone SIP endpoint. It supports different dialing modes, third-party call control, SSO, a variety of voice codecs, and WebRTC. …

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.