Margelis Tinoco, 48, of Colombia, cries after finding out her 1 p.m. appointment was no longer valid via the CBP One appointment. Tinoco was to be processed by Customs and Border Protection at the Paso del Norte International Bridge in El Paso, Texas on Jan. 20, 2025.

CBP One, a border app that has allowed nearly 1 million people to legally enter the United States with eligibility to work, was abruptly shut down on Monday, shortly after President-elect Donald Trump took office.