AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

Customer experience is a top priority for businesses of size today. In a competitive market, keeping customers happy and engaged is crucial for success. Artificial intelligence (AI) and chatbots are ...

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience. AI-powered customer interactions are rapidly evolving, with ...

The chatbot market is projected to drive a 23% market growth in the next five years, enhancing customer engagement and offering multilingual support. Automated chat services provide fast, ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

ServiceNow has a proven AI chatbot platform with almost 8,400 customers and 85% of the Fortune 500.

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

The time of the chatbot may be coming, but without any changes to the current system, it doesn’t seem that it will work out well. The Fast Company Executive Board is a private, fee-based network of ...

Chatbots are computer programs that use artificial intelligence (AI) to simulate conversations with users, providing quick and efficient assistance. In the banking industry, chatbots have the ...